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Privacy Policy

Last updated: March 13, 2026

1. Introduction

Oxalis Monitor ("we," "us," or "our") operates the oxalis-monitor.ngoc.info website and provides spectrometer monitoring software (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Service.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Name, email address, password, organization name, and phone number when you create an account
Payment Information: Billing address, credit card information (processed securely by PayPal)
Communication: When you contact us via email, chat, or support forms
Spectrometer Data: Technical data from your ARL spectrometers during monitoring

2.2 Information Collected Automatically

Device Information: Browser type, IP address, operating system, device identifier
Usage Data: Pages viewed, time spent on page, clicks, features used
Analytical Data: Session ID, timestamps, referral sources
Cookies: For authentication, preferences, and analytics

3. How We Use Your Information

We use collected information for the following purposes:

Providing and maintaining the Service
Processing your account and subscription
Sending transactional emails (confirmations, receipts)
Technical support and customer service
Improving and personalizing the Service
Detecting and preventing fraud or security issues
Complying with legal obligations
Marketing communications (with your consent)

4. Data Security

We implement enterprise-grade security measures to protect your data:

Encryption: All data transmitted using HTTPS/TLS encryption
Storage: Encrypted databases with access controls
Authentication: Secure authentication with CSRF protection
Audit Trails: Complete logging of all data access for compliance
Regular Testing: Security audits and penetration testing

However, no security system is completely impenetrable. We cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to provide the Service and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us at contact@ngoc.info.

6. Third-Party Sharing

We do not sell your personal data to third parties. We may share limited information with:

Service Providers: PayPal (payment processing), AWS (hosting)
Legal Requirements: When required by law, court order, or government request
Your Consent: When you explicitly agree to share data

7. International Data Transfers

Your data may be processed in countries other than your residence, which may have different data protection laws. By using our Service, you consent to such transfers and processing.

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate data
Deletion: Request removal of your data (right to be forgotten)
Portability: Export your data in a structured format
Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at contact@ngoc.info.

9. Cookies

We use cookies for authentication, security, and analytics. You can control cookie settings in your browser. Disabling cookies may affect Service functionality.

10. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data immediately.

11. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of significant changes via email or prominent notice on our Service. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: contact@ngoc.info
Phone: +84 377 316 720
Website: https://oxalis-monitor.ngoc.info