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Support & Help

Get answers and support from our team

Email

Response within 24 hours

contact@ngoc.info

Phone

Mon-Fri, 8AM-5PM

+84 377 316 720

Documentation

Full user guide & specs

View Docs

Frequently Asked Questions

How do I install Oxalis Monitor?

Download the installer from our download page, run the setup wizard, and follow the on-screen instructions. Installation takes about 5 minutes. See technical specs for system requirements.

How do I activate my license?

After purchase, you'll receive a license key via email. Open Oxalis Monitor, go to Settings > License, enter your key, and click Activate. The software will automatically verify and activate online.

What spectrometers are supported?

Oxalis Monitor supports OES and XRF spectrometers with standard GAXRF interface. See our Tech Specs page for the complete list of supported models.

Is my data secure?

Yes. All data is encrypted using AES-256 encryption both in transit and at rest. We comply with GDPR and ISO 27001 security standards. See our Privacy Policy for complete details.